6 reasons to hate Blackboard

I've been meaning to write this post for several years, but just keep finding more "features" of Blackboard to hate. (I'm not alone. Type "Blackboard sucks" into Google for even more.)

The "resurrection" of some of these fine "features" in the latest iteration, however, has finally reminded me to memorialize some of these:

1) When you need a notice like this on your log-in screen, it's a hint something is badly amiss:

2) It's 2011, ever hear of "drag and drop"? The Blackboard interface is hugely clunky. Let's say you wanted to move an item from a folder to a subfolder. You have to click copy and then, if you've asked to remove it, you have to click the idiot warning about removing something. How about just being able to drag items from one place to another?

3) It's 2011, ever hear of batch delete? Not in most parts of BB. No, it's click on remove for each individual item, then answer the idiot question, then ... you get the idea. So say you have a class of 20 students and they are submitting labs twice a week to the drop box. Do the math, especially since it often takes at least 30 seconds for BB to execute. That's 20 minutes a week just deleting stuff.

4) Click, click, click - oops, you forgot a "switch" and so that feature won't operate. Some of the "tools" within BB require multiple "switches" to be thrown in multiple areas before they become available to students. Miss one and ... Compare that to more modern applications - say, about everything else online. If I can set up a blog online with a minimum of intuitive clicks (and those include setting templates, etc., which BB does not allow), why is it so hard for BB to do it?

5) BB quizzes get a special place in Hell. In addition to the drag and drop (not) above, the software has some special "features" that make it difficult if not useless for those of us teaching language-related courses.

- No way to designate capital letters. This is such 1990s technology. Every question should have the option to mark it wrong if the capitalization is not matched. This is a longstanding request that BB seems to be incapable of.

- No way to expand "fill in blank" boxes to accommodate longer answers, such as retyping short sentences to correct errors. So students are left seeing half (or less) of what they have typed. Not easy to proofread there, bucko.

- Conversion of apostrophes, quotes and ampersands to the "&amp" code. Put a question in with one of those and it will close correctly - the first time. But gawd help you if you reopen it to make any changes. The system automatically changes the symbols to the HTML code - and if you don't remember to re-edit it, your students will all be marked wrong. See this, for example ("World Series of Poker's" helpfully changed by BB):

Click to see detail

(The even cooler thing is that every time you open it, it adds another "&amp" code to the line, so after discovering the error and reopening it to edit, you have at least two to remove.)

6) No ability to prevent cutting and pasting of quiz questions (so, for instance, students can't easily pass them on to others). Yes, there is script available out there. And no, it's not perfect, but it helps. So why doesn't BB just license the script and make it an option check box for the quiz?

And three bonus reasons:
1) The rich text editor interface that is javascript based is abnormally clunky and fails to work across browsers. The RTEs in about any decent online service or content management system these days (say, like the one used to post this) are relatively sleek and easy to use with about any browser. Comparatively, Blackboard's is put together with baling wire and chewing gum.

2) Having a "grade center" that cannot be opened in its own browser tab without giving you errors is stupid. It's 2011, tabbed browsing is the norm, and not allowing that means yet more clicks back and forth to get to other things from the control panel.

3) Update: Why, I almost forgot my most recent vexation - copying a file to another directory and then being unable to set the order of items because the file you copied has become co-joined with some other item (see photo - notice the two 4's) and everything gets screwed up when you try to reorder one of them. (I finally figured a work-around (emphasis on more work) - copy the item a second time. Then delete the original one you copied. Everything snaps back into place.

I could probably find more, but this is a good start. It's 2011, but Blackboard is so 2001.

The folks at my school are exceedingly helpful. They raise these issues with BB and on user groups as far as I can tell, but the solutions are few and far between.