Community moderation ideas
Howard Owens has a good list of tips for newsrooms on how to manage online communities.
Two I really like:
- Make checking comments on stories, forums and other venues for reader-submitted content a routine part of your job. There’s no need for this to overwhelm your other work. Keep a browser window open to your latest story, or the RSS feed or e-mail inbox for where comments appear as they come in. Glance at it between phone calls or before you get up to get another cup of coffee. Make it a habit to periodically check.
- Take ownership ... Ownership means you pay attention and you care. You won’t let guests trash your house or apartment, so don’t let them trash your stories. Assert your ownership on your section or your stories — readers should recognize you as the owner.